Customer Support Consultant
Core
Resolve complex technical issues and configuration problems for healthcare practices and patients to ensure system reliability and trust.
Role type
Senior IC customer support consultant (health-tech)
Builds
Healthengine healthcare marketplace platform connecting patients with practitioners
Domain
Health-tech / Healthcare IT
Required skills
complex technical troubleshooting, end-to-end case ownership, cross-functional collaboration, consultative communication, data privacy compliance
Preferred skills
Practice Management Systems (Bp Premier, MedicalDirector, Zedmed), Zendesk/HubSpot, remote support tooling, regulated environment experience
Technologies
Zendesk, HubSpot, Aircall, TeamViewer, Practice Management Systems
Responsibilities
Resolve Tier 2 complex technical issues, maintain PMS configuration and integration reliability, educate customers on issue prevention, own cases end-to-end including escalation, surface recurring issues for continuous improvement