Client Contact Consultant, E-Commerce
Core
Manage client communications across all channels (phone, email, digital platforms) and support the end-to-end online and phone order workflow for a luxury e-commerce brand.
Role type
Client Contact Consultant (E-Commerce)
Builds
Seamless client experience and accurate order fulfillment
Domain
Luxury retail / E-Commerce
Deliverable
client delivery
Required skills
Client service mindset, communication, retail awareness, attention to detail, prioritization, problem-solving, digital system proficiency
Preferred skills
Luxury retail experience, brand storytelling interest
Responsibilities
Respond to client enquiries via phone, email, and digital platforms; validate and process online and telephone orders; manage returns and exchanges; coordinate shipments; contribute to sales and client enquiry reporting; identify process gaps and suggest improvements
Seniority
Mid-level IC
