Senior Customer-Led Growth Manager
Core
Transform 45+ health system partnerships into customer case studies and run campaigns that convert this proof into demand and pipeline.
Role type
Senior Customer-Led Growth Manager (Hybrid Customer Marketing & Demand Gen)
Builds
Customer case studies (written, video, data), 360-degree demand campaigns, customer-led webinars/events, and a trusted reference roster for sales.
Domain
Healthcare AI / Pharmacy Intelligence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B customer marketing, demand generation, case study production, paid media management, email marketing, ABM strategy, executive interviewing, CRM management, analytics, AI tool utilization
Preferred skills
Experience in healthcare or life sciences, ability to translate complex wins into simple narratives, event planning and execution
Technologies
CRM platforms, paid advertising platforms, analytics tools, AI content generation tools
Responsibilities
Build customer interview processes and data extraction workflows; Produce multi-format content (case studies, videos, testimonials) using AI; Launch and measure 360-degree campaigns mapped to ICP segments; Organize customer-led webinars, roundtables, and events; Maintain and manage a reference roster for sales; Integrate customer voice into all growth and PMM campaigns
Seniority
Senior, hands-on IC
