Enterprise Customer Success Manager
Core
Strategic partner for senior enterprise stakeholders to drive adoption, expansion, and business impact of an AI-powered growth intelligence platform.
Role type
Senior Enterprise Customer Success Manager (Strategic Account Management)
Builds
AI-powered growth intelligence platform with neuro-symbolic reasoning core
Domain
B2B SaaS, AI/ML, Enterprise Analytics
Required skills
Strategic consulting, executive stakeholder management, technical translation, Net Revenue Retention (NRR) growth, use case discovery, cross-functional coordination
Preferred skills
Growth strategy, market intelligence, corporate development, management consulting, enterprise domain expertise (Health, CPG, Industrials, Insurance), data science/AI certifications
Technologies
Neuro-symbolic reasoning engines, data pipelines, APIs, dashboards, AI/ML models
Responsibilities
Own and expand relationships with VP/C-level stakeholders; develop deep understanding of platform capabilities to serve as technical translator; lead customer engagements from onboarding through expansion; serve as connective tissue between Sales, Delivery, Product, and FDE teams; help clients unlock new applications and workflows; proactively generate customer success stories and references
Seniority
Senior, hands-on IC with strategic advisory scope