Client Success Manager
Core
Primary point of contact for legal industry clients, driving adoption, retention, and revenue growth through the Smokeball SaaS platform.
Role type
Client Success Manager (SaaS)
Builds
Client relationships and recurring revenue for legal tech software
Domain
Legal technology / SaaS
Deliverable
client delivery
Required skills
Account management, upsell/cross-sell execution, CRM proficiency, data analysis, project management, problem-solving
Preferred skills
None stated
Technologies
CRM software
Responsibilities
Manage and grow client portfolio, drive adoption and retention, identify upsell opportunities, conduct client meetings and onsite visits, collaborate with Sales/Product teams, leverage data insights for strategy
Seniority
Mid-level, hands-on IC
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