Customer Success Manager

Eve

Remote - USRemoteFull-time$120k–$165k2026-10-19 → 2026-11-10

Core

Drive client success, retention, and expansion for a legal AI platform serving plaintiff law firms.

Role type

Senior Customer Success Manager (SaaS/Legal Tech)

Builds

Client adoption, retention, and revenue growth for Eve's AI legal workflow platform

Domain

Legal Technology / Artificial Intelligence

Required skills

Legal industry operations knowledge, SaaS product management, data analysis, project management, consultative communication, strategic upselling

Preferred skills

Mid-size and enterprise account management, legal tech domain experience, large book of business management

Technologies

AI workflows, legal tech platforms

Responsibilities

Ensure high adoption, retention, and expansion of solutions; Enable team onboarding within 90 days; Maximize product utilization and user engagement; Generate annual case studies and new product use cases; Provide client feedback to inform product roadmap; Maintain client relationships through proactive engagement

Seniority

Senior, hands-on IC

About Eve

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.