Travel Experience Specialist (Luxury & Leisure)
Core
Luxury Travel Consultant providing end-to-end client support for luxury and leisure travel bookings, ensuring seamless experiences from inquiry to post-trip follow-up.
Role type
Senior IC customer experience specialist (luxury travel)
Builds
Personalized travel itineraries and booking confirmations for high-net-worth clients
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Luxury travel booking management, multi-channel client communication, itinerary coordination, destination knowledge, issue resolution, CRM documentation
Preferred skills
Hospitality industry experience, proactive service mindset, technology adaptability
Responsibilities
Respond to client inquiries via phone, email, and messaging; assist with bookings, changes, and cancellations; provide destination and policy information; coordinate and confirm itineraries; follow up pre- and post-travel; address client concerns; maintain booking system documentation