Customer Service Manager
Core
Local face of TVH in Darwin, managing customer engagement and service delivery for key accounts across HVAC, Fire, Electrical, and Hydraulic services.
Role type
Customer Service Manager (Field-based)
Builds
Service delivery commitments and operational outcomes for key accounts
Domain
Technical services (HVAC-R, Fire, Electrical, Hydraulic)
Required skills
Account management, face-to-face relationship building, operational service delivery understanding, multi-account prioritization, commercial awareness, work order/contract variation management, organization and follow-through
Preferred skills
Experience in technical/trade/maintenance environments, ability to identify growth opportunities
Technologies
Work order systems, contract management tools
Responsibilities
Manage local relationships across assigned customer accounts, spend time with customers at their sites and facilities, attend monthly contract and customer meetings, stay across customer KPIs and outstanding works, work closely with Operations to resolve customer-facing issues, support new contract mobilisations, identify and escalate opportunities for additional services and growth, forecast upcoming work across accounts
Seniority
Mid-level, hands-on IC