DevOps Engineer - Sydney
Core
Design and deliver Customer Experience (CX) solutions, specifically managing global IVR system operations and deploying applications to AWS and on-premises architectures.
Role type
DevOps Engineer (IVR & Cloud)
Builds
Global IVR systems, application deployments to AWS and on-premises environments
Domain
Telecommunications / Customer Experience (CX) / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
AWS (S3, EC2, Auto Scaling, CloudFormation, CloudWatch), Unix (Linux/MacOS), MySQL, Network basics (nslookup, ping, netcat, traceroute, tcpdump), Infrastructure as Code (IaC), Auto Scaling Groups (ASG), AWS Lambda, horizontal scaling
Preferred skills
Apache Tomcat, Apache HTTP Server, Cisco Splunk, Genesys configuration manager, Session Initiation Protocol (SIP), IVR systems, Call Center Systems Operations
Responsibilities
Manage operations of a global IVR system, assist with application deployment to AWS and on-premises architectures, monitor performance and stability of the IVR environment across regions (AMR, EMEIA, JAPAC), respond to operational needs in a timely manner
Seniority
Mid-level, hands-on IC
