Customer Success Manager
Core
Own a portfolio of customers (SMB to enterprise) and drive adoption, usage, and revenue growth for Broccoli's AI agents serving plumbing, HVAC, and electrical contractors.
Role type
Senior Customer Success Manager (AI Product)
Builds
AI agents for call answering, appointment booking, follow-ups, and revenue recovery
Domain
Home services industry + AI/ML
Deliverable
production ML models | product features | client delivery
Required skills
data analysis, workflow optimization, upselling, onboarding management, account health monitoring, cross-functional collaboration
Preferred skills
AI tool usage (e.g., Claude), operator mindset, revenue growth strategies
Technologies
ServiceTitan, Claude
Responsibilities
Drive adoption and usage of Broccoli's AI agents, identify and execute expansion opportunities (call volume, products, locations), monitor account health using data, run onboarding to ensure fast time-to-value, work with product and engineering to improve outcomes
Seniority
Senior, hands-on IC