Head of AI Success
Core
Design and build an AI-powered machine to drive retention, expansion, and revenue for home service businesses (plumbing, HVAC, electrical) by automating success workflows and scaling from 500 to 5,000+ customers.
Role type
Head of AI Success (Strategy & Operations)
Builds
AI-powered success engine, health scoring systems, expansion playbooks, and automated support workflows for home service contractors.
Domain
Home services (plumbing, HVAC, electrical) + AI/ML operations
Deliverable
production ML models | product features
Required skills
Systems thinking, data analytics, AI workflow automation, team leadership, revenue strategy, onboarding design
Preferred skills
Customer Success domain knowledge, high-growth startup experience, computer science or AI product management background
Technologies
Claude, AI agents, ServiceTitan integrations
Responsibilities
Build scalable AI systems for account segmentation and health scoring; redesign onboarding for speed and low-touch; automate support and success workflows; hire and lead Success, Deployment, and Support teams; turn customer data into revenue opportunities.
Seniority
Senior, hands-on IC with team leadership