Internal Sales & Retention Executive
Core
Strengthen customer relationships, improve retention, and support existing accounts for a commercial kitchen service business.
Role type
Internal Sales & Retention Executive
Builds
Retention strategies, quotations for additional services, filter exchange programs, and spare parts
Domain
Commercial services / Hospitality / Facilities management
Deliverable
product features
Required skills
Internal sales, Customer service, Account management, Sales support, Operations coordination, CRM management, Pricing review, Lead qualification
Preferred skills
Hospitality industry experience, Facilities management experience, Contractor services experience, Commercial kitchen exhaust cleaning knowledge
Responsibilities
Following up customer cancellation requests and implementing retention strategies, Managing change-of-ownership opportunities, Qualifying inbound leads, Managing low-value and single-site opportunities, Preparing quotations, Supporting non-key account management, Assisting with pricing reviews, Following up quotations to improve conversion rates, Maintaining accurate CRM records, Working closely with operations
Seniority
Individual Contributor