Customer Success Manager (Warsaw, Poland)
Core
Serve as the primary liaison between Insider One's technology platform and client marketing/engagement teams to drive adoption and satisfaction.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer adoption of an integrated Customer Data Platform (CDP) and marketing engagement suite
Domain
B2B SaaS / Marketing Technology / Customer Engagement
Deliverable
client delivery
Required skills
executive-level relationship building, account planning, product adoption facilitation, technical support coordination, market trend analysis, issue escalation management
Preferred skills
Italian, Spanish
Technologies
CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Act as the face of the company to clients; help clients match features to goals; monitor and facilitate technology adoption; coordinate with engineers for technical support; develop key account plans; provide feedback on market trends and unmet needs; establish trusted advisor relationships; plan strategies to meet client objectives and resolve escalated issues