Digital Commerce Account Manager – Woolworths Group
Core
Lead the end-to-end digital commerce account for Coles Group (Coles Online, Coles Liquor, Ocado, Uber) and Woolworths (Woolworths Online, Cartology, Woolworths at Work), driving profitable growth through omnichannel strategy, joint business planning, and digital shelf execution.
Role type
Senior Account Manager (Digital Commerce)
Builds
Omnichannel growth plans, digital shelf execution, and integrated trade strategies for grocery and liquor categories.
Domain
FMCG, Grocery, Digital Commerce, Omnichannel Retail
Required skills
Strategic account leadership, Joint Business Planning, P&L management, digital commerce strategy, stakeholder management, commercial negotiation, performance analytics, cross-functional collaboration
Preferred skills
Experience in eCommerce/omnichannel retail environments, understanding of online shopper behavior, ability to lead without direct authority
Technologies
Coles Online, Ocado, Cartology, Uber, Retail Media, Search, Content Management
Responsibilities
Lead the development and execution of annual Joint Business Plans; manage customer negotiations and commercial agreements; deliver sales, revenue, margin, and investment targets; execute digital shelf optimization and online trade plans; own performance scorecards and reporting; partner with internal teams (Marketing, Supply Chain, Finance) to align on customer objectives.
Seniority
Senior, hands-on IC
