Senior Account Manager
Core
Executive owner of strategic Klipboard Rental customer accounts in Australia and New Zealand, driving commercial success, retention, and growth.
Role type
Senior Account Manager (Enterprise SaaS)
Builds
Integrated ERP solutions for the distributive trade (wholesalers, distributors, retailers)
Domain
Distributive trade / ERP / SaaS
Deliverable
client delivery
Required skills
Strategic account management, C-level relationship management, commercial negotiation, revenue retention and expansion, account planning, CRM management, competitive landscape analysis
Preferred skills
Rental or asset management software experience, digital transformation project knowledge, AI-led offerings awareness
Technologies
Klipboard Global product suite
Responsibilities
Deliver annual ARR retention and growth targets; own renewal activity; identify and close expansion opportunities; build commercial structures for long-term commitment; establish regular executive business reviews; maintain documented account plans and accurate CRM records; act as commercial escalation point; coordinate internal resources to resolve critical issues; maintain accurate monthly forecasts and report on pipeline and churn risk.
Seniority
Senior, hands-on IC
