Account Manager, Retention Acceleration
Core
Manage a portfolio of 150–200 small and medium-sized customer accounts to retain them by helping them understand and get value from WGSN services.
Role type
Senior Account Manager (Retention)
Builds
Customer retention and renewal outcomes for a B2B subscription/SaaS business
Domain
Consumer insights, fashion, beauty, interiors, lifestyle, food and drink
Required skills
Account management, customer retention, contract management, B2B subscription/SaaS experience, Salesforce/CRM usage, data analysis, stakeholder management, negotiation, project coordination
Preferred skills
Knowledge of fashion, beauty, interiors, or consumer goods
Technologies
Salesforce
Responsibilities
Own renewal outcomes across a portfolio of 150–200 accounts, manage renewals from 12–16 weeks before the renewal date, monitor customer usage and feedback to identify risks, respond to contract and renewal questions, maintain accurate renewal forecasts and account plans in Salesforce, share customer feedback with internal teams, work with Client Services, Operations, Advisory and Product to give customers consistent support, identify opportunities to automate and improve renewal workflows
Seniority
Senior, hands-on IC