Account Manager
Core
Own and grow a portfolio of Fleek's marketplace customers (resellers, vintage stores, enterprise buyers) in the UK and US, driving retention, wallet share expansion, and long-term customer health.
Role type
Senior Account Manager (B2B Marketplace)
Builds
Fleek's B2B marketplace for secondhand fashion inventory
Domain
Fashion / Secondhand Commerce / AI
Deliverable
production ML models
Required skills
Portfolio management, customer retention, wallet share expansion, multi-channel engagement (WhatsApp/email/calls), lapsed customer re-engagement, self-service enablement, AI workflow automation, cross-functional collaboration, process improvement, entrepreneurial ownership, resilience
Preferred skills
Running a small business, fashion/vintage interest, sales experience, CRM/sales automation experience
Technologies
Fleek platform, WhatsApp, email, CRM tools, sales automation platforms
Responsibilities
Manage a book of customers starting at £5-15k monthly spend; Drive 10-20% month-on-month growth in retention and wallet share; Ensure customers spend on categories that make sense for suppliers; Use WhatsApp, email, calls, and supplier recommendations to keep customers active; Proactively identify and re-engage inactive accounts; Encourage customers to use the Fleek platform independently; Work with product and operations to surface customer pain points and drive platform improvements
Seniority
Mid-Senior, hands-on IC
