Desktop Support Engineer
Core
Provide onsite technical support for corporate executives and university research laboratory workstations, focusing on macOS and Windows troubleshooting, identity management, and network connectivity.
Role type
Senior IC Desktop Support Engineer
Builds
Corporate IT support services for executives and scientific research environments
Domain
Corporate IT / Scientific Research
Required skills
macOS troubleshooting, Windows troubleshooting, MacBook provisioning, endpoint management, identity and access troubleshooting, network connectivity diagnostics, Microsoft Intune, Active Directory, SSO platforms, Microsoft 365 support, DNS/DHCP/TCP/IP knowledge, command-line utilities
Preferred skills
macOS MDM platforms (Jamf Pro, Kandji), Linux administration, scientific laboratory equipment support, network infrastructure patching
Technologies
macOS, Windows, Microsoft Intune, Active Directory, Okta, Microsoft 365, Jamf Pro, Kandji, Linux
Responsibilities
Troubleshoot MacBooks, Windows devices, peripherals, and conference room technology; Provision and manage endpoint lifecycle for macOS and Windows; Support identity and access issues involving Active Directory and SSO; Diagnose network connectivity, DNS, and DHCP issues; Configure and troubleshoot workstations connected to scientific instruments; Manage onsite incidents and user onboarding at designated locations.
Seniority
Senior, hands-on IC
