Desktop Support Traineeship
Core
Entry-level trainee providing first-line IT support, device setup/maintenance, and asset management for end-users.
Role type
Desktop Support Trainee
Builds
IT support services, device deployments, and asset management records
Domain
IT Support / End-User Technology
Required skills
Basic computer skills, IT support procedures, device setup and maintenance, asset record keeping, software installation, issue escalation
Responsibilities
Respond to IT support requests and service enquiries, assist with setup and maintenance of desktops and laptops, support software installation and configuration, maintain equipment and asset records, escalate technical issues to appropriate team members, complete traineeship qualification requirements
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