Desktop Support Technician
Core
Provide advanced desktop support, hardware configuration, and IT troubleshooting for a healthcare provider's staff and systems.
Role type
Senior Desktop Support Technician
Builds
Configured and deployed networked machines, resolved hardware/software issues, and maintained Office 365/Windows environments.
Domain
Healthcare IT
Required skills
PC hardware troubleshooting, Active Directory management, Windows 10 support, Office 365 administration, network connectivity diagnostics, mobile device support, printer configuration, database issue resolution, staff training delivery, escalation procedure management
Preferred skills
Bachelors degree, 6+ years of general IT experience, 6+ years of specific desktop support experience
Technologies
Active Directory, Windows 10, Office 365, Novell, Hardware, Network
Responsibilities
Diagnose and resolve customer IT requests via phone or remote support, build and configure new networked machines, assist with staff training, orient junior staff, and collect real-time trend data.