Rostering Coordinator
Core
Coordinate staff rosters, manage welfare calls, and provide customer service to security officers and clients to ensure staffing requirements are met.
Role type
operational service delivery coordinator
Builds
security staffing schedules and client service delivery
Domain
security services
Required skills
rostering, administration, contact centre operations, customer service, Microsoft Office applications, time management, attention to detail
Preferred skills
security operations experience, workforce scheduling experience
Responsibilities
Coordinate and maintain staff rosters to ensure shifts are appropriately filled, Manage welfare calls and maintain regular communication with security officers, Respond to last-minute roster changes and operational requirements, Deliver professional and timely customer service to clients and internal stakeholders, Use Microsoft applications and rostering systems to maintain accurate records, Manage competing priorities and make decisions in a fast-paced environment