Customer Success Manager - Enterprise
Core
Own a portfolio of strategic enterprise accounts, driving onboarding, adoption, engagement, and retention across the full customer lifecycle for a B2B cloud marketplace orchestration platform.
Role type
Enterprise Customer Success Manager
Builds
End-to-end orchestration system for B2B Cloud Marketplaces (AWS, Azure, Google Cloud, Alibaba, Oracle, Snowflake)
Domain
B2B SaaS / Cloud Marketplaces
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account ownership, stakeholder management, customer health monitoring, upsell/expansion identification, issue triage, renewal management, knowledge management, cross-functional collaboration
Preferred skills
Experience in B2B SaaS or cloud, managing complex implementations
Technologies
Slack, ClickUp, customer ticketing systems
Responsibilities
Lead kickoff calls and manage implementations, serve as primary point of contact for enterprise accounts, drive customer health and adoption, identify upsell opportunities, triage and resolve customer issues, facilitate renewals, contribute to internal documentation and playbooks
Seniority
Mid-level, hands-on IC