Administration Officer
Core
Provide professional reception services, administrative support, and person-centred customer service to connect individuals and families with essential community resources and support.
Role type
Administration Officer (Reception & Client Support)
Builds
Community hub services connecting people with support
Domain
Social Services / Non-profit
Deliverable
client delivery
Required skills
Reception services, document preparation, data entry, correspondence, meeting coordination, records management, Microsoft Office, cultural awareness, trauma-informed care
Preferred skills
Certificate in Business Administration, experience with vulnerable populations, driver licence
Responsibilities
Manage enquiries, phone calls, and appointments; assist individuals to connect with appropriate services; maintain client confidentiality; support staff with government platforms; manage office supplies and site administration
Seniority
Mid-level, hands-on IC