Delivery Operations Manager
Core
Manage service delivery operations for networking and wireless technology clients, acting as a trusted advisor to coordinate resources and resolve incidents.
Role type
Senior Delivery Operations Manager
Builds
High-performing service delivery teams and operational solutions for enterprise clients
Domain
IT Services / Networking / Wireless Technology
Required skills
Incident and problem management, Stakeholder management, Resource coordination, Presentation skills, ITIL knowledge, Networking concepts
Preferred skills
Cisco product experience, Project management certification
Responsibilities
Build relationships with customer operational teams, Coordinate resources to resolve incidents, Act as primary escalation point, Manage alignment of Asset Managers and Network Engineers, Lead Quarterly Business Reviews, Drive solution adoption
Seniority
Senior, hands-on IC