Technical Support Specialist - EV & Energy Solutions BE
Core
Provide 2nd line technical support to B2B installers and partners for EV charging and energy management hardware/software, troubleshooting installation/configuration issues and analyzing communication protocols.
Role type
2nd line technical support specialist (EV & Energy)
Builds
EV charging stations, smart energy meters, and related IoT devices for B2B customers
Domain
Renewable energy, EV charging infrastructure, IoT
Deliverable
client delivery
Required skills
hands-on troubleshooting and debugging, interpreting communication protocols (Modbus, MQTT, OCPP), RMA process management, technical training and coaching, root cause analysis
Preferred skills
experience in technical support (2nd line), affinity with electronic installations, IT, and networks
Technologies
Modbus, MQTT, OCPP
Responsibilities
Provide 2nd line support via ticketing system, telephone, and email; troubleshoot installation and configuration problems; answer technical questions and guide partners; analyze communication protocols to identify root causes; manage RMA processes; train and coach internal colleagues; collect and analyze customer feedback; collaborate with R&D and Sales for product improvements.
Seniority
Mid-level, hands-on IC
