Technical Customer Support Manager - EV Chargers
Core
Manage the technical journey from purchase to compliant EV charger installation, acting as the hub between installer partners, support, and engineering to ensure safety and brand protection.
Role type
Senior operational manager (technical customer support)
Builds
Technical compliance sign-off processes, hardware fault escalation workflows, and installer accountability frameworks for domestic EV charging.
Domain
Renewable energy / Electric vehicle charging infrastructure
Required skills
EV charge point installation compliance, UK regulations (DNO process), electrical diagnostics, installer partner management, process building from scratch, technical troubleshooting
Preferred skills
Solar/battery/heating product knowledge, startup experience
Technologies
Customer service systems, core job tracking systems
Responsibilities
Establish and run installation compliance sign-off processes; manage hardware fault escalation and resolution; hold installer partners to service levels; provide technical escalation to first-line support; report recurring issues to product and marketing teams.
Seniority
Senior, hands-on IC