Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US
Core
Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity and troubleshooting connectivity issues.
Role type
Technical Customer Success Engineer (IoT)
Builds
IoT device connectivity and platform adoption for customers
Domain
IoT / Telecommunications
Deliverable
client delivery
Required skills
IoT device deployment, TCP/IP/DNS/VPN troubleshooting, packet analysis, API usage, script creation, network configuration, account health monitoring, technical documentation, video creation (via careerplan.io/jobs/61-003-6E-17B-monogoto-technical-customer-success-engineer-iot-french-speaker-remote-us-at-team8)
Preferred skills
Cellular network technology, SIM card functionality, Zendesk, Kibana, helpdesk software, user guide creation, tutorial video creation
Responsibilities
Onboard and support customers in deploying IoT devices, Troubleshoot IoT connectivity issues, Train customers on backend and API usage, Configure network preferences, Provide regular account reviews and monitor network health, Collaborate with internal teams to resolve escalated problems, Contribute to technical documentation and develop internal tools
Seniority
Mid-level, hands-on IC
