Customer Relationship Program Manager
Core
Drive customer success, loyalty, and long-term growth by owning account health, retention, and expansion for a portfolio of aerospace/defense clients.
Role type
Senior Customer Relationship Program Manager (Aerospace/Defense)
Builds
Strategic partnerships and customer value realization within the digital manufacturing sector
Domain
Aerospace & Defense / Digital Manufacturing
Deliverable
client delivery
Required skills
Account management, consultative guidance on manufacturability, risk mitigation, cross-functional coordination, project management, industry trend analysis
Preferred skills
Digital manufacturing knowledge, CNC/3D printing/sheet metal/injection molding familiarity, Salesforce, PM methodologies
Technologies
Salesforce
Responsibilities
Support a portfolio of accounts; build multi-thread relationships with engineers, buyers, and supply chain stakeholders; Provide consultative guidance on manufacturability, materials, tolerances, lead times, and trade-offs; Monitor active orders; proactively communicate risks; Coordinate with operations, quality, and logistics to resolve issues and meet SLAs; Capture voice-of-customer insights; Contribute to process documentation, playbooks, and continuous improvement initiatives
Seniority
Mid-Senior, hands-on IC
