16910 - Service Operations Supervisor - GA - On Site
Core
Managing client relationships, ensuring seamless service delivery, and overseeing payroll and tax processes for a group of clients.
Role type
Service Operations Supervisor (PEO/ASO/HCM)
Builds
Client retention strategies, accurate payroll processing, and tax compliance reporting
Domain
HR Technology / Payroll Services / Business Process Outsourcing
Deliverable
client delivery
Required skills
client relationship management, payroll processing oversight, tax compliance guidance, team supervision, data analysis for process improvement, stakeholder liaison
Preferred skills
PEO/ASO/HCM experience, supervisory experience, Microsoft Office proficiency
Technologies
web-based payroll platforms, custom reporting software, Client Space, Microsoft Office (Outlook, Teams, Excel, PowerPoint)
Responsibilities
Act as primary contact for assigned clients; coordinate user setup and training; facilitate client retention interventions; manage and escalate client issues; oversee payroll processing accuracy; monitor Payroll Specialists; assist with payroll calculations and tax account registration; schedule team huddles
Seniority
Mid-level Supervisor, hands-on management
