Head of Customer Experience
Core
Own the entire post-sales journey for enterprise construction clients, leading a team from Solution Engineering through Rollout, Adoption, and Expansion to drive ARR and customer health.
Role type
Head of Customer Experience (Post-Sales Leader)
Builds
Scalable post-sales operations, customer rollouts, and expansion engines for construction software
Domain
Construction Technology (SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Leading CX teams, structuring POV execution, scoping complex technical implementations, driving roadmap prioritization from customer signals, managing commercial ownership (upsell/expansion), handling multi-layered enterprise accounts
Preferred skills
Construction Tech, Supply Chain, Logistics SaaS experience, early-stage startup experience, hands-on feature/integration building
Technologies
ERP systems, LLMs, SDKs
Responsibilities
Hire and develop the CX org, turn technical rollouts into a scalable system, own the post-sales P&L, shape product roadmap from field feedback
Seniority
Senior, hands-on IC with team leadership