Senior Salesforce Administrator (Hybrid)
Core
Own and optimize Salesforce Service Cloud administration, case management, and support workflows to enable Customer Support teams and improve customer experiences.
Role type
Senior Salesforce Administrator (Service Cloud)
Builds
Declarative automation (Flows, validation rules), support workflows, and data hygiene processes within Salesforce.
Domain
SaaS / Customer Support / Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce Administrator certification, Service Cloud expertise, declarative automation (Flows, validation rules), security/sharing model, report/dashboard creation, ticketing/triage management, GTM tool integration knowledge, AI tool fluency
Preferred skills
Service Cloud Consultant certification, experience with Linear or Jira, familiarity with Talkdesk and Calendly
Technologies
Salesforce, Service Cloud, Flows, Linear, Jira, Talkdesk, Calendly
Responsibilities
Manage full-stack Service Cloud administration including case management, queues, and Omni-Channel routing; triage and resolve Salesforce admin requests; maintain data hygiene and integrity; build declarative automation; support GTM tech stack integrations; create documentation and user guides.
Seniority
Senior, hands-on IC