Contact Center Manager
Core
Lead a team of 12-20 agents focused on outbound calling to connect potential customers with licensed mortgage professionals for loan restructuring.
Role type
Senior Contact Center Manager (Outbound Sales/Referral)
Builds
Customer outreach campaigns for loan restructuring referrals
Domain
Financial services / Mortgage lending
Deliverable
client delivery
Required skills
Team leadership, outbound sales strategy, customer communication, loan restructuring knowledge, licensed mortgage professional coordination, performance management, recruitment, training, process optimization
Preferred skills
Experience in financial services, background in call center operations, knowledge of mortgage products
Technologies
Proprietary AI-powered applications, developer tools, customer communication platforms
Responsibilities
Manage a team of 12-20 agents, drive outbound calling campaigns, connect customers with licensed mortgage professionals, ensure compliance with lending regulations, optimize team performance
Seniority
Senior, hands-on IC