Customer Engagement Specialist
Core
Build trusted relationships with strategic Intermodal customers, coordinate solutions across the Pacific National network, and drive customer growth and service outcomes.
Role type
Senior customer engagement specialist (intermodal logistics)
Builds
Practical freight solutions and service outcomes for strategic intermodal customers
Domain
Transport, logistics, and supply chain
Deliverable
client delivery
Required skills
Strategic account management, cross-functional coordination, issue resolution and recovery, performance analysis, contract and commercial understanding, CRM/TMS proficiency
Preferred skills
Experience in complex service environments, stakeholder influence at all levels, problem-solving in high-pressure situations
Responsibilities
Build and maintain trusted relationships with strategic Intermodal customers; Coordinate customer requirements across the Pacific National network; Drive customer outcomes by working across Customer Service, Planning, Operations and Sales teams; Lead customer service issue resolution and recovery activities; Provide proactive customer communications and performance insights; Analyse customer and network performance trends to improve service delivery
Seniority
Senior, hands-on IC