Client Relationship Manager II
Core
Front-line ambassador and primary point of contact for clients, building relationships, solving recurring issues, and collaborating with cross-functional teams to improve products and services.
Role type
Client Relationship Manager
Builds
SaaS solutions for freight matching, payments, and logistics operations
Domain
Logistics / Transportation / SaaS
Deliverable
client delivery
Required skills
Client communication, problem solving, data analysis, account management, cross-functional collaboration, time management
Preferred skills
Bachelor's degree, 2+ years in similar role, experience with business owners and finance professionals
Technologies
Microsoft Office (Outlook, Excel, Word)
Responsibilities
Respond to moderately complex client queries via email and chat, onboard new clients, document account information to track trends, collaborate with product team to improve client experience, learn client data to derive insights and proactively address issues
Seniority
Mid-level IC