Guest Service Agent
Core
Represent the hotel as the face and voice, managing guest check-in/check-out, phone inquiries, and resolving issues to create memorable stays.
Role type
Guest Service Agent (Front Office)
Builds
Guest experiences and seamless front-of-house operations
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Opera PMS, multitasking, communication, problem-solving, composure under pressure
Responsibilities
Welcome guests and manage check-in/check-out, handle incoming calls professionally, anticipate and personalize guest needs, liaise with colleagues, maintain accurate guest profiles in Opera PMS, resolve guest issues with initiative