Customer Success Manager
Core
Partner with assigned clients to ensure product adoption, drive value realization, and achieve strategic business goals through proactive relationship management and enablement.
Role type
Customer Success Manager (Account Management)
Builds
Customer retention, product adoption, and revenue growth (upsell/cross-sell) for assigned accounts.
Domain
SaaS / Customer Success
Deliverable
client delivery
Required skills
Account management, strategic relationship building, product expertise, churn risk mitigation, business review facilitation, consultative selling, negotiation, customer enablement, CRM proficiency, cross-functional collaboration
Preferred skills
C-level executive communication, training workshop facilitation, complex problem solving
Responsibilities
Systematically engage with assigned client portfolio; conduct business reviews (QBRs) and success planning; identify organic growth opportunities; develop early warning systems for churn; resolve concerns and mitigate risks; act as voice of customer to internal teams; provide product training and support coordination; document interactions in CRM.
