Customer Service Representative (Fixed-Term Contract)
Core
Assist clinics and patients with order inquiries, processing, and logistics coordination for medical therapy products.
Role type
Customer Service Representative
Builds
Order fulfillment and customer support for medical therapy products
Domain
Medical device / Kidney care
Deliverable
client delivery
Required skills
order processing, logistics coordination, ERP system usage, verbal and written communication, numeracy, attention to detail
Preferred skills
supply chain experience, medical industry experience, process improvement, JDE and Salesforce experience
Responsibilities
Assist with order inquiries including product availability and complaints; ensure efficient order receipt and processing; liaise with distribution partners for delivery; communicate with customers regarding orders; coordinate with Sales and Marketing for quotes; manage product returns and credits