Technical Support Engineer
Core
Providing technical support for PostHog's analytics, observability, and data products to end-user engineers via app and Slack, while shipping code fixes and improving support tooling.
Role type
Senior IC Technical Support Engineer (Engineering background)
Builds
PostHog analytics, observability, replay, and data products
Domain
SaaS / Product Analytics / Observability
Required skills
Debugging unfamiliar code, proficiency in at least two programming languages, clear technical writing, prioritization, context switching
Preferred skills
Experience with analytics/session replay/feature flags/LLM observability, background in support/teaching/product
Technologies
PostHog codebase, Slack, SQL
Responsibilities
Solving customer technical issues end-to-end, shipping fixes to the codebase, improving support workflows, escalating complex issues to engineering
Seniority
Mid-Senior, hands-on IC
