Customer Services Officer
On-site
Core
First point of contact for customers across phone, email, and online channels, handling enquiries, issues, and feedback to ensure professional resolution.
Role type
Customer Services Officer
Builds
Customer support operations and communication channels
Domain
Commercial cleaning technology
Deliverable
client delivery
Required skills
Customer support experience, phone communication, CRM management, issue escalation, upselling, trend identification, internal collaboration
Preferred skills
Attention to detail, admin and systems confidence, problem-solving, extroversion, calm under pressure
