Customer Success Partner I
Core
Support customers and internal stakeholders by delivering timely, high-quality service via phone and email while managing operational tasks to keep processes running smoothly.
Role type
Customer Success Partner (Operations Support)
Builds
Operational efficiency and customer confidence in moving from idea to production
Domain
Digital manufacturing / B2B services
Deliverable
client delivery
Required skills
order validation, payment reconciliation, cross-functional liaison, data record management, inquiry routing, phone/email support, multitasking, problem-solving, Microsoft Office proficiency
Responsibilities
Review and validate customer purchase orders for accuracy; Enter and manage customer orders; Reconcile and verify customer payments; Act as a central liaison across departments; Maintain accurate customer records; Manage incoming customer inquiries and route requests; Deliver responsive support via phone and email