Customer Success Engineer ( London)
Core
Strategic enterprise account owner driving adoption, technical enablement, and expansion for a voice AI platform via hands-on consulting and AI-native workflows.
Role type
Senior Customer Success Engineer (Strategic Enterprise Accounts)
Builds
Production-grade voice agents, STT/TTS APIs, and customer-specific AI workflows
Domain
Voice AI / Speech Technology / Enterprise SaaS
Deliverable
production ML models | product features | client delivery
Required skills
Technical consulting, strategic account management, AI-native operating model, solution design, enterprise customer lifecycle ownership, executive stakeholder engagement, expansion identification, API fluency, troubleshooting, tool building
Preferred skills
Machine learning, voice AI, cloud infrastructure, automation, scripting, agent-building
Technologies
Python, TypeScript, agent frameworks, workflow tools
Responsibilities
Serve as technical advisor and strategic owner for enterprise accounts; Own full customer lifecycle from onboarding to advocacy; Drive adoption through demos, workshops, and architecture guidance; Run discovery to translate business problems into product requirements; Identify and scope expansion opportunities; Act as voice of customer to influence roadmap and GTM; Build AI tools to eliminate recurring work
Seniority
Senior, hands-on IC with strategic scope