Implementations Operations Manager
Core
Manage customer orders throughout the lifecycle and act as a liaison between Sales, Production, and Implementation departments to ensure smooth transitions and exceptional customer experience.
Role type
Operations Manager (Project Coordination & Logistics)
Builds
Customer order lifecycles and cross-functional project execution
Domain
SaaS / Emergency Notification Systems
Deliverable
product features
Required skills
Project coordination, cross-functional collaboration, resource management, vendor relationship management, process standardization, executive reporting, problem-solving, time management
Preferred skills
Experience in SaaS or Hardware, experience developing SOPs and templates
Technologies
None stated
Responsibilities
Create internal documentation for cross-functional collaboration, ensure alignment between project plans and organizational objectives, maintain visibility over project timelines, coordinate cross-functional dependencies, monitor resource availability, manage vendor relationships, consolidate project status reports for leadership, identify inefficiencies and recommend process optimizations
Seniority
Mid-level, hands-on IC