Service Delivery Coordinator I
Core
Central hub for communication between Client Project Managers, carriers, and internal/external customers to ensure timely completion of telecom projects and order installations.
Role type
Service Delivery Coordinator
Builds
Telecom product installations and activations (data lines, networking setups)
Domain
Telecommunications / Networking
Deliverable
client delivery
Required skills
Order monitoring and milestone tracking, Carrier communication, CRM order management system maintenance, Task prioritization and scheduling, Networking deployment coordination, Contract service delivery verification
Preferred skills
CCNA certification, Project management fundamentals, Telecom/technology product background, Critical thinking
Technologies
Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook), Internal CRM order management system
Responsibilities
Monitor order progression with carriers via weekly check-ins, Communicate order progress and changes to stakeholders, Identify and escalate high-priority requests, Respond to inquiries via phone/Teams/email, Update CRM with order statuses and documents, Coordinate seamless installations and activations
Seniority
Entry-level (6 months – 1 year experience)
