Engagement Manager - Strategic Accounts
Core
Strategic account engagement for major law firm clients, driving platform adoption, embedding change management, and proving ROI to partners.
Role type
Senior Strategic Account Engagement Manager
Builds
Deep partnerships with top-tier law firms to increase platform usage and drive expansion
Domain
Legal Technology (LegalTech) / Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Change management, strategic advising, stakeholder management (partners/practice heads), adoption initiatives, customer health monitoring, cross-functional collaboration, public speaking
Preferred skills
Law firm experience, B2B SaaS customer success, innovation/transformation roles, data-driven decision making
Technologies
Legora, Hex, Pitch, Notion, Salesforce
Responsibilities
Act as strategic advisor to uncover use cases and link to ROI; Embed on client sites to work alongside lawyers and partners; Spearhead adoption initiatives and expansion opportunities; Monitor customer health metrics and present strategies to address usage decline; Collaborate with Product/Marketing to translate feedback into insights; Represent Legora at events and client sessions
Seniority
Mid-Senior, hands-on IC