Technical Account Manager
Core
Provide strategic technical support and operational solutions for Stripe's largest enterprise customers to optimize their technical operations and accelerate global growth.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customized strategic consultations, operational solutions for fraud/disputes/declines, and user-facing content for long-term solutions.
Domain
Fintech / Payments Infrastructure
Deliverable
client delivery
Required skills
Enterprise client relationship management, API concepts explanation, SQL query building, technical troubleshooting, complex integration leadership, cross-functional collaboration
Preferred skills
Project management, process optimization, Postman, Xcode, Python, Webhooks, ETL, payments industry experience
Technologies
Postman, Xcode, Python, Webhooks, ETL, SQL
Responsibilities
Lead user-facing meetings (in-person and virtual), create user-facing content for long-term solutions, collaborate on support offering design, work with Operations team to enable Gold Standard Experience, foster long-term user relationships, implement operational solutions for fraud, disputes, declines, and global expansion
Seniority
Senior, hands-on IC