Technical Customer Success Manager
Core
Strategic partner helping API customers build products on top of creator data, managing the full lifecycle from onboarding to expansion.
Role type
Technical Customer Success Manager (API)
Builds
Customer adoption, integration success, and revenue growth for API clients
Domain
Creator data / Influencer marketing / API integrations
Deliverable
client delivery
Required skills
Account management, API understanding, data flow comprehension, strategic planning, cross-functional collaboration, technical troubleshooting
Preferred skills
Creator data experience, influencer marketing knowledge, CRM tools (Vitally, Intercom, Stripe), basic coding (SQL/scripts)
Responsibilities
Manage API customer portfolio to drive Net Revenue Retention (NRR), execute onboarding and integration plans, act as internal voice of the customer, coordinate expansions and renewals, troubleshoot technical issues end-to-end
Seniority
Mid-level, hands-on IC
