Senior Client Success Manager
Core
Senior Client Success Manager bridging client strategy, creator operations, and performance marketing to help global brands scale creator-led acquisition across social platforms.
Role type
Senior Client Success Manager (Performance Marketing & Creator Economy)
Builds
Creator-led performance campaigns and revenue-driving advertisements for enterprise brands on Instagram, TikTok, YouTube, and Facebook.
Domain
Creator economy, performance marketing, paid social
Deliverable
client delivery
Required skills
SaaS customer success, campaign management, influencer marketing, paid social (Meta/TikTok), performance metrics analysis (ROAS, CPA, CTR), relationship building, data-to-insights translation, multi-campaign management
Preferred skills
Creator marketplace/influencer platform experience, e-commerce ecosystem knowledge (Shopify/TikTok Shop), brand-creator partnership strategy
Technologies
Meta Ads Manager, TikTok Ads Manager, The Cirqle platform
Responsibilities
Partner with Customer Success Lead to manage client accounts and align campaign execution; Identify upsell and renewal opportunities; Educate clients on platform capabilities and collect feedback; Produce post-campaign insights reports; Analyze campaign data to diagnose performance patterns and provide revenue-focused recommendations; Advise clients on creative concepts and creator mix to increase ROI
Seniority
Senior, hands-on IC
