Delivery Lead
Core
Lead the operation, sustainment, and continuous improvement of the RIO Designs product and platform teams, acting as the first point of contact for incoming work and coordinating resolution across technical and business teams.
Role type
Senior Delivery Lead / Team Leader
Builds
RIO Designs product and platform services
Domain
Government / Intellectual Property / Software Operations
Required skills
Incident management, stakeholder liaison, team leadership, resource coordination, project planning, reporting, recruitment, performance management
Preferred skills
Experience with ServiceNow, Jira, Teams, workforce planning
Technologies
ServiceNow, Jira, Teams
Responsibilities
Monitor support channels and triage issues, coordinate resolution activities, liaise with stakeholders to plan and deliver BAU and projects, coordinate testing and implementation, lead and develop staff including recruitment and performance management, contribute to team stability and continuous improvement.