Event Operations Manager
Core
Manage all operational requirements of the Event Operations department, including client liaison, food and beverage service, associate engagement, safety compliance, and commercial performance.
Role type
Senior IC Event Operations Manager
Builds
Event operations and guest experiences for JW Marriott properties
Domain
Luxury hospitality / Event management
Deliverable
product features
Required skills
Department leadership, client relations, food and beverage service management, safety and hygiene compliance, budget and cost management, staff recruitment and training, performance appraisal, operational auditing
Preferred skills
Hospitality qualification, experience in 5-star hotel or restaurant environment
Technologies
None stated
Responsibilities
Oversee day-to-day management of the Event Operations department to achieve guest and associate satisfaction; Liaise with Event Planning and Sales teams and event clients to ensure event success; Manage costs and forecast revenues in line with budgeted requirements; Conduct regular training and performance appraisals for associates; Ensure occupational health and safety and hygiene standards are maintained; Update standards and procedure manuals (SOPs)
Seniority
Senior, hands-on IC