Senior Customer Support Engineer US/CA/LATAM
Core
Senior technical support lead for developer customers integrating SDKs, APIs, and webhooks, acting as the primary escalation point for production issues and onboarding.
Role type
Senior Customer Support Engineer (Developer Focus)
Builds
Secure user onboarding platform (OTP, SMS, WhatsApp) for B2B SaaS companies
Domain
B2B SaaS, Authentication, API Infrastructure
Deliverable
client delivery
Required skills
Developer support experience, fluency in Python/JS/TS/Go, API debugging, SQL, log analysis, AI workflow implementation, runbook creation
Preferred skills
Early-hire experience, developer community management, internal tool building
Technologies
Python, JS/TS, Go, curl, Postman, SQL, Datadog, Grafana, Claude, GPT
Responsibilities
Own end-to-end technical support for developer customers, onboard new customers with Sales/Engineering, proactively monitor key accounts, reproduce customer integrations and debug code, build support foundations (runbooks, SLAs), integrate AI into support workflows, partner with Engineering to fix root causes of recurring issues.
Seniority
Senior, hands-on IC with team-shaping responsibilities